Refund policy

Refund Policy

Because every E Cozy Co item is printed and produced specifically for you when you order it, we handle returns a little differently than a standard retailer. Here's how it works:

Damaged, Defective, or Incorrect Items — Covered

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right with a free reshipment or a full refund — no need to send anything back. Just contact us within 30 days of your delivery date with:

Your order number

A clear photo (or video) of the issue

A short description of what's wrong

If your order is lost in transit, let us know within 30 days of the estimated delivery date and we'll take care of it the same way.

Change of Mind, Wrong Size, or Wrong Color — Not Covered

Since each item is made to order specifically for you, we're unable to offer refunds or exchanges for buyer's remorse, or if you ordered the wrong size or color. We know that's not ideal, so please check our size charts carefully on each product page before ordering, and reach out via chat if you're ever unsure of a fit — we're happy to help before you buy.

How to Request a Refund or Reshipment

Contact us through our chat or contact page with your order number and details, and we'll respond as quickly as we can. Approved refunds are issued to your original payment method and may take a few business days to appear.